How our long-term partnership with Prima Software is driving efficiency, sustainability, and seamless B2B customer experience.
At Red-Inc, we love a good partnership – the kind that runs deep, stands the test of time, and makes life just that little bit easier. Since 2008, Prima Software has been that for us – powering our operations with ERP software built for office supplies businesses like ours. Their system just works – a rare gem in an industry where efficiency and integration matter more than ever.
We’ve grown together, with Prima evolving their platform to match our sustainability goals and need for a seamless, customer-first experience. From real-time order management to cloud-based data insights, Prima’s tech forms the operational backbone of Red-Inc – and is central to how our clients engage with us through our webstore.
From Operations to Impact
Prima isn’t just a tool we use – it’s an extension of how we do business. Their ERP (Enterprise Resource Planning) software is the reason our operations run like clockwork. Orders, stock management, supplier integrations – it’s all connected, automated, and efficient. This level of integration allows us to focus on delivering exceptional customer service while maintaining the high standards that define Red-Inc.
One of the standout features of our partnership is Prima’s commitment to development, continually adapting their software to meet our specific operational needs. Their Auto Import development was especially adapted for Red-Inc, allowing us to manage our specific delivery rationale and rigorous order checking processes. This enables us to consistently achieve 100% order fulfilment—an essential part of delivering on our service promise.
Live stock checks into the main wholesalers and peripheral suppliers mean we always have real-time insights into availability, reducing backorders and improving efficiency. Prima’s innovation doesn’t stop there; their cloud-based infrastructure, built on Microsoft Azure, removes the need for physical servers. This shift could have significant sustainability benefits, as cloud computing typically reduces overall energy consumption and carbon footprint compared to traditional on-premise data centres.
Creating a Frictionless B2B Buying Experience
In a fast-paced market where convenience is key, having the right technology behind your webstore can make all the difference. That’s why PrimaGO, Prima’s eCommerce platform, has been such a game-changer for Red-Inc.
With intuitive navigation, AI-powered search, and seamless integration into our ERP, it’s transformed how customers interact with us online. The result? A frictionless B2B buying experience that’s fast, simple, and efficient – just the way modern procurement teams like it.
Whether customers are placing one-off orders or managing complex purchasing routines, the system adapts to their needs. And because it connects directly with live stock feeds and account-specific pricing, it gives our clients the clarity and confidence they need to buy smarter.
It’s not just about aesthetics or speed – it’s about giving our clients the tools to make informed, efficient purchasing decisions without barriers. In a sector where customer expectations are rising, PrimaGO helps us deliver an experience that keeps us ahead of the curve.
Driving Sustainability with Technology
At Red-Inc, sustainability is something we actively embed into every part of our business. As a certified B Corp, we’re always looking for ways to reduce our environmental footprint and operate more responsibly. That’s where Prima Software comes in.
Their platform isn’t just functional – it’s sustainable office supplies technology at its best. By automating our stock control and procurement processes, Prima helps us cut waste, reduce overordering, and operate with far greater efficiency.
We also benefit from their eco-friendly procurement software, which allows us to:
- Monitor and prioritise eco-conscious product lines
- Reduce paperwork with digital order processing
- Gain real-time visibility of stock to avoid unnecessary deliveries
- Integrate sustainability criteria into supply chain decisions
Prima’s move to a cloud-based infrastructure on Microsoft Azure also supports our low-impact goals, as cloud computing generally uses less energy than traditional on-site servers.
On their own journey, Prima has recently adopted the Weaver program – an innovative sustainability tracking tool. They’re actively learning, growing, and looking to Red-Inc as a partner in pushing forward smarter, greener business practices.
Together, we’re showing how technology and sustainability can go hand-in-hand – not just in theory, but in the daily mechanics of how we work.
The EOPA Awards—A Night to Remember
Now, let’s talk about The European Office Products Awards (EOPA) 2025 in Amsterdam. A room full of industry leaders, innovators, and professionals all striving to push the sector forward. Red-Inc was there, and we were absolutely thrilled to walk away winners in our category.
Prima Software was also recognised as a finalist for an award, which is a testament to their impact on the industry. Their continued innovation and dedication to service excellence set a high standard in our sector, and we’re proud to work alongside a company that continually pushes the boundaries of what’s possible.
Prima’s dedication to the industry has also been recognised with the Service Provider of the Year award at the BOSS Awards 2023, highlighting their commitment to innovation and outstanding service.
Looking Ahead
We’re big on loyalty, and our long-standing relationship with Prima Software is proof that the right partnerships can drive real success. They get us, they get our industry, and they continue to innovate in ways that make our lives easier.
Looking to the future, we’re excited to see how Prima continues to develop new solutions that enhance efficiency, boost customer experience, and support sustainable business practices. Their commitment to innovation includes the development of a punchout system for companies that cannot integrate with a third-party application, ensuring broader accessibility and seamless procurement processes.
Prima also has bold expansion plans, with upcoming rollouts in Ireland and North America. This international growth signals their ongoing commitment to delivering high-quality ERP and eCommerce solutions to a wider audience, bringing their expertise to new markets. Who knows, Red-Inc might one day need this offering!!!
As we continue to grow and push the boundaries of what’s possible in our sector, we know that Prima will be right there with us, helping to power our ambitions.
So here’s to Prima – our trusted tech partners, fellow EOPA nominees, and the unsung heroes of our behind-the-scenes operations. Here’s to many more years of working (and winning) together.